Operations Management


  • Please answer all questions.
  • You can answer the problem-solving questions by hand. Please number the answers appropriately, scan them, and attach them to the electronic file that you will email to me.
  • Please type the answers to the essay questions.



  1. Consider amazon.com, whose Web site enjoys millions of “hits” each day and puts customers in touch with millions of services and products. What are amazon.com’s competitive priorities and what should its operations strategy focus on?


  1. Choosing which processes are core to a firm’s competitive position is a key strategic decision. For example, Nike, a popular sports shoe company, focuses on the customer relationship, new product development, and supplier relationship processes and leaves the order fulfillment process to others. Allen Edmonds, a top-quality shoe company, considers all four processes to be core processes. What considerations would you make in determining which processes should be core to your manufacturing company?


  1. You are the manager of a project to improve a billing process at your firm. The following table contains the data you will need to conduct a cost analysis of the project. Indirect costs are $1,600 per week, and penalty costs are $1,200 per week after week 12.


  1. What is the minimum-cost schedule for this project?
  2. What is the difference in total project costs between the earliest completion time of the project using “normal” times and the minimum-cost schedule you derived in part (A)?


Activity Immediate


Normal Time


Crash Time


Normal Cost


Crash Cost


A 4 1 5,000 8,000
B 5 3 8,000 10,000
C A 1 1 4,000 4,000
D B 6 3 6,000 12,000
E B, C 7 6 4,000 7,000
F D 7 6 4,000 7,000



  1. Explain how to determine the slack for each activity in a project. Why is it important for managers to know where the slack is in their projects?


  1. J.’s Wildlife Emporium manufactures two unique birdfeeders (Deluxe and Super Duper) that are manufactured and assembled in up to three different workstations (X, Y, Z) using a small batch process. Each of the products is produced according to the flowchart given below. Additionally, the flowchart indicates each product’s price, weekly demand, and processing times per unit. Batch setup times are negligible. A.J. can make and sell up to the limit of its weekly demand and there are no penalties for not being able to meet all of the demand. Each workstation is staffed by a worker who is dedicated to work on that workstation alone and is paid $16 per hour. The plant operates 40 hours per week, with no overtime. Overhead costs are $2,000 per week. Based on the information provided, as well as the information contained in the flowchart, answer the following questions.


  1. Using the traditional method, which bases decisions solely on a product’s contribution to profits and overhead, what is the optimal product mix and what is the overall profitability?
  2. Using the bottleneck-based method, what is the optimal product mix and what is the overall profitability?



  1. Kay and Michael Passe publish What’s Happening? – a biweekly newspaper to publicize local events. What’s Happening? has few subscribers; it typically is sold at checkout stands. Much of the revenue comes from advertisers of garage sales and supermarket specials. In an effort to reduce costs associated with printing too many papers or delivering them to the wrong location, Michael implemented a computerized system to collect sales data. Sales-counter scanners accurately record sales data for each location. Since the system was implemented, total sales volume has steadily declined. Selling advertising space and maintaining shelf space at supermarkets are getting more difficult.


Reduced revenue makes controlling costs all the more important. For each issue, Michael carefully makes a forecast based on sales data collected at each location. Then, he orders papers to be printed and distributed in quantities matching the forecast. Michael’s forecast reflects a downward trend, which is present in the sales data. Now only a few papers are left over at only a few locations. Although the sales forecast accurately predicts the actual sales at most locations, What’s Happening? is spiraling toward oblivion. Kay suspects that Michael is doing something wrong in preparing the forecast but can find no mathematical errors. Tell her what is happening.



Does Air Quality Matter? Evidence from the Housing Market

Understanding Reaction Papers




A response paper communicates your intellectual reactions to an idea in the articles and papers we read for class. Much like a book review, the response paper usually provides your overall point of view regarding the material read.


Steps to writing a good response paper


Writing good response papers is demanding. You need not only to read the text but also to understand and express an opinion about it, including how different ideas relate to one another. Response papers require you to synthesize the intellectual work of others – that is, integrate the ideas.


  1. As you write only highlight the most important points discussed in the article and think whether or not you agree with them. Why would it be important (or not) for other people to read this article? Who should read it? What are its implications for the subject at hand?


  1. After you read, think about the argument you want to make in your response paper. Your response should cover the most important and most interesting ideas to which you will respond. Be selective.  The argument should be supported by other academic papers


  1. In the response paper, argue convincingly whether or not the article:


(a)      has a clear central claim;

(b)      is good enough to be thoroughly analyzed;

(c)      is coherent  or ambiguous;

(d)      is simplistic or fails to cover significant issues or questions, thus is irrelevant;

(e)      is based on strong assumptions and/or does not present persuasive evidence to support the main assumption(s) or argument;

(f)       is contradicted by other authors’ theories or your own.


  1. Write the response paper using the standards for any academic paper (i.e., excellent spelling and grammar, special attention to quotations and citations, double spacing, standard one-inch margins, and legible font size).


  1. Do not just summarize the text(s). You are supposed to be reacting or responding to them, not repeating what they say. If there is no analysis involved, then you have not responded, only regurgitated.


  1. If there are things in the article that you do not understand, do not gloss over them. Try to find out what the author(s) mean. If you still cannot make sense of an argument in a text, then it may be the case that the argument does not, in fact, make sense. If that is the case, point it out in your paper.


Structure of a response paper


  1. Introduce the major theme in the first paragraph of the response paper and organize and unify your arguments around that theme. Do not just respond to the issues discussed in the paper’s introduction and conclusion because this is a rather transparent strategy to avoid reading the paper. Instead, pay special attention to overarching themes as well as specifics.


  1. In the following paragraphs (i.e., the body of your response paper), discuss the issues where you agree or disagree with the author(s), explain your position, evaluate the evidence the author(s) provides/provide, and give examples. Be specific and detailed. Connect the evidence to your major theme. If you are responding to multiple articles, you may compare and contrast the authors based on your major theme. Be sure to cite the page when you are using specific ideas or quotes. Your thoughts or beliefs, should you decide to include them in your discussion, must be supported by facts and logic. Consider both sides of issues at stake. If the author(s) is (are) on one side of an issue, consider the other side. If the author(s) offers (offer) both sides of an issue, consider where agreements and disagreements lie and what each side’s strengths and weaknesses are. Indicate omissions, and raise counterarguments when you detect arguments that are not well-supported.


  1. Conclude your response paper by summarizing your reaction and setting out your ideas about the significance of the article, as well as its implications.


Proper formatting, grading, and submission instructions


Your response paper should be two to three pages, double-spaced in standard Arial font, 12-point in size, 8.5” x 11” paper, 1-inch margins all around. Figures (not required but can be included) should not be included in this page count. References must be included.



Avoid I believe, I think, In my opinion, In my point of view, personally…..etc

This text has excerpts from materials prepared by the Duke University Writing Studio and the University of South Dakota Academic Advising Center

Early Childhood Education and It How It Affects American Life

Length: 4 full pages 12 pt. font
The essay has three objectives: First, you must take a single snapshot representing some aspect of American life. You MUST take your own picture using a camera and you MUST submit a copy of your picture (in color) when you turn in your essay. Secondly, you need to describe your picture; you cannot simply mention it once and then ignore it – this is, above all, a descriptive essay. Thirdly, you must explain how your essay is representative of American life.
You need to be able to describe the picture in detail – use all five senses so that your reader can really understand the scene you are portraying. Your essay needs to have a THESIS statement in your introduction. Your thesis for this essay will be one sentence stating how your picture represents American life. Each paragraph you write should describe some aspect of your picture and develop how that description is representative of American Life.

John mccrae

Choose a Writer or a Poet and a work written during a particular period

Is a particular figure or event an important influence on the work?

Is a particular cultural movement as important influence on the work

Do you summarize and explain the relevant historical background?

Do you clearly explain the relationship between the historical background and the literary work?

Do you use examples and quotations from the literary work to ilustrate specific parallels between the work of literature and its cultural context?

Do you cite in-text and also citation page using MLA guidelines?

Did you check your spelling and grammar? PROOF READ

Do you clearly explain the relationship betwen the historical background and the literary work?

Do you use examples and quotations from the literary work to illustrate specific parallels between the work of literature and its cultural context?

Do you have at least 5 paragraphs with an introduction, an one sentence thesis at the end, body paragraphs an